They're fairly new in the business so they're still "paper-friendly" -- on site agents affix their signatures next to their names once they're done with the training modules while remote agents input their info on google spreadsheet and supervisors check them manually.
I'm quite curious so, I googled stuff online and didn't see a lot of software of that type available. Anyone here has had experience with employee training software? What kind did you get? Is it really necessary for a contact center with around 100 employees on-site and off-site to purchase one?
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Now I understand that software like these are used for managing and tracking training and modules. Thought PowerPoint would just do.
Ever heard of these two before?
Avoid posting links, but I don't know a whole lot about software like this. Just not my forte. :P