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Offline unicycle  
#1 Posted : Wednesday, April 20, 2016 1:46:52 AM(UTC)
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A friend of mine who's been running a contact center shared his plans of getting an employee training software to make up-training and workshops accessible for employees and tracking their progress a breeze.

They're fairly new in the business so they're still "paper-friendly" -- on site agents affix their signatures next to their names once they're done with the training modules while remote agents input their info on google spreadsheet and supervisors check them manually.

I'm quite curious so, I googled stuff online and didn't see a lot of software of that type available. Anyone here has had experience with employee training software? What kind did you get? Is it really necessary for a contact center with around 100 employees on-site and off-site to purchase one?

Offline Blackhawk8100  
#2 Posted : Wednesday, April 20, 2016 1:09:06 PM(UTC)
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Almost may be easier to buy one than make one if you can find the right program. If you can't, maybe hire a developer if this is necceaary :P
Offline unicycle  
#3 Posted : Friday, April 29, 2016 1:18:39 AM(UTC)
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Great suggestion, Blackhawk8100. Will surely let him know. I think they're looking into two as of last week. If I'm not mistaken, it's between Intelex and ETQ. I tried googling them and I don't know but just found ETQ's website more interesting (maybe it was something with the colors or the font..i don't know grin ) and their employee training software is kind of not bad in my opinion.

Now I understand that software like these are used for managing and tracking training and modules. Thought PowerPoint would just do. skeptical

Ever heard of these two before?

Offline Blackhawk8100  
#4 Posted : Friday, April 29, 2016 1:36:46 AM(UTC)
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Originally Posted by: unicycle Go to Quoted Post
Great suggestion, Blackhawk8100. Will surely let him know. I think they're looking into two as of last week. If I'm not mistaken, it's between Intelex and ETQ. I tried googling them and I don't know but just found ETQ's website more interesting (maybe it was something with the colors or the font..i don't know grin ) and their employee training software is kind of not bad in my opinion.

Now I understand that software like these are used for managing and tracking training and modules. Thought PowerPoint would just do. skeptical

Ever heard of these two before?

Avoid posting links, but I don't know a whole lot about software like this. Just not my forte. :P

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