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Offline paul  
#1 Posted : Saturday, July 19, 2014 12:29:01 PM(UTC)
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The ongoing battle between Netflix and ISPs that can't seem to handle the streaming video service's traffic boiled over to an infuriating level for Colin Nederkoon, a startup CEO who resides in New York City. Rather than accept excuses and finger pointing from either side, Nederkoon did a little investigating into why he was receiving such slow Netflix streams on his Verizon FiOS connection, and what he discovered is that there appears to be a clear culprit.

Nederkoon pays for Internet service that promises 75Mbps downstream and 35Mbps upstream through his FiOS connection. However, his Netflix video streams were limping along at just 375kbps (0.375mbps), equivalent to 0.5 percent of the speed he's paying for. On a hunch, he decided to connect to a VPN service, which in theory should actually make things slower since it's adding extra hops en route to his home.

Netflix Stream

Speeds didn't get slower, they got faster. Much faster. After connecting to VyprVPN, his Netflix connection suddenly ramped up to 3000kbps, the fastest the streaming service allows and around 10 times faster than he was getting when connecting directly with Verizon.

"It seems absurd to me that adding another hop via a VPN actually improves streaming speed. Clearly it’s not Netflix that doesn’t have the capacity," Nederkoon vented in a blog post. "It seems that Verizon are deliberately dragging their feet and failing to provide service that people have paid for. Verizon, tonight you made an enemy, and doing my own tests have proven (at least to me) that you’re in the wrong here."


Verizon may have a different explanation as to why Nederkoon's Netflix streams suddenly sped up, but in the meantime, it would appear that throttling shenanigans are taking place. It seems that by using a VPN, Verizon simply doesn't know which packets to throttle, hence the gross disparity in speed. If that's truly the case, Verizon may have made more enemies than just a pissed off customer in New York City.

Offline JohnRossLumbert  
#2 Posted : Saturday, July 19, 2014 1:15:26 PM(UTC)
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Thank you!

Offline EdDeocampo  
#3 Posted : Saturday, July 19, 2014 1:46:25 PM(UTC)
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Nice article. I have FIOS and mine tops out at 3000 kbps at 1280X720 resolution using the test. The only difference however, my speed is twice that of the enraged customer. Thanks.

Offline ThomasTaege  
#4 Posted : Saturday, July 19, 2014 2:11:56 PM(UTC)
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Verizon with an agenda... Shocking.

Offline TButtons  
#5 Posted : Saturday, July 19, 2014 2:36:43 PM(UTC)
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shocking. this is why we need net neutrality.

Offline RowenWindsong  
#6 Posted : Saturday, July 19, 2014 3:15:17 PM(UTC)
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The 3000 kbps is the max Netflix currently puts out for HD stream speed.

Offline MichaelWorley  
#7 Posted : Saturday, July 19, 2014 4:06:45 PM(UTC)
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We won't have it Thadeus, I don't know about you but I've lost all faith in our government being able to actually represent the people they're elected to represent. Big business now rules this country, they pay for elections, they have unlimited abilities to fund their candidates at the expense of the general population and they have trained a huge number of people to be conservatives by claiming that the government doesn't have their best interests at heart and a multi-billion-dollar corporation does.

Offline inspector  
#8 Posted : Saturday, July 19, 2014 6:31:58 PM(UTC)
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Surprised that this has just been done... lol

Offline KyleHopping  
#9 Posted : Saturday, July 19, 2014 7:13:15 PM(UTC)
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3000 kbps is not the max, Netflix super HD 1920x1080 @ 5800 kbps is the max. Now not all devices can receive this; for example if your using windows only on windows 8 using the Netflix app can you get this.

heres the list of devices:

http://en.wikipedia.org/wiki/List_of_Netflix_compatible_devices

You can manually try forcing the bit-rate on any movie with "Ctrl+Shift+Option/Alt+S" (this will also tell you the current rate its streaming at)

http://www.rewatchable.com/manually-force-hd-playback-on-netflix-watch-instantly/

but if your ISP is throttling it will probably never load.
Super HD was orginally limited to ISPs that signed up and used netflix openconnect

http://blog.netflix.com/2012/06/announcing-netflix-open-connect-network.html

That changed last Sept 2013 and they started allowing everyone to get it

http://blog.netflix.com/2013/09/highest-quality-hd-now-available-to-all.html

Offline realneil  
#10 Posted : Saturday, July 19, 2014 7:50:04 PM(UTC)
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Verizon will come up with a weak-ass excuse for these results, and then start throttling any stream that uses so much data.

Is anybody surprised at this?

Offline acarzt  
#11 Posted : Saturday, July 19, 2014 8:45:51 PM(UTC)
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Unfortunately, this doesnt actually prove anything. We dont know if he is doing split tunneling or if all traffi is going over the vpn.

He needed to do a traceroute to netflix before and after connecting to vpn.

Now dont get me wrong, what he is saying is probably true anyway, and i have been hating verizon lately... but he left room for doubt and did not properly prove his testing method.

Offline CalicalCarlos  
#12 Posted : Saturday, July 19, 2014 9:21:40 PM(UTC)
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verizon can steam redbox fine but throttles netflix there is something worng there

Offline RudyGarcia  
#13 Posted : Saturday, July 19, 2014 11:54:58 PM(UTC)
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Javier isn't this your issue?

Offline Mordymion  
#14 Posted : Sunday, July 20, 2014 2:46:38 AM(UTC)
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Figured this was kind of common knowledge by now.

Offline ShaunBlackman  
#15 Posted : Sunday, July 20, 2014 10:07:42 AM(UTC)
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Well duh. Anyone expecting good performance with Verizon should have their head examined. Their performance is awful on their cellular network... why would their home service be any better?

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