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2014-10-28T14:56:12Z
Customers shopping at an Orchard Supply Hardware store in San Jose, California will be in for a surprise when they see an autonomous retail service robot come up to them and ask if they need assistance. Lowe’s will be introducing two robots, called OSHbot, to the store in order to study how robotics technology will be able to benefit both customers and employees.

The OSHbot, designed at Lowe’s Innovation Labs, will be able to direct customers to specific products and provide real-time information about product promotions and inventory. They also come equipped with 3D-scanning technology so that a person will be able to bring in a spare part, scan the part under the OSHbot’s 3D sensing scanner, and the robot will identify the part and provide the necessary information. Lowe’s also says that, in coming months, the OSHbot will be able to communicate with customers in multiple languages and remotely connect with employees at other Orchard stores to help answer project questions.


“Using science fiction prototyping, we explored solutions to improve customer experiences by helping customers quickly find the products and information they came in looking for,” said Lowe’s Innovation Labs executive director Kyle Nel. “As a result we developed autonomous retail service robot technology to be an intuitive tool customers can use to ask for help, in their preferred language, and expect a consistent experience.”


According to Lowe’s, the robots will also provide an extra layer of support for employees by helping customers with simple questions, provide real-time inventory management, and connect with employees at other store locations.
RoyMather
2014-10-28T21:49:14Z

more ways to replace employes?

I will admit though, its a cool concept.

MarkAllison
2014-10-28T21:49:15Z

I for one welcome our robot overlords

Joseph Pianta
2014-10-29T02:27:37Z

minimum wage jobs be gone with you.

CliffVincent
2014-10-29T03:37:46Z

be nice if we could automate every single job in the world

StaticFX
2014-10-29T09:02:46Z

wait... so I can finally find some"one" at lowes that KNOWS wtf I want? 

1 out of 10 employees has a clue about anything... I usually ask other customers because they know more. lol

 

Area49th
2014-10-29T12:05:36Z

Back off Canner

LesHsu
2014-10-29T14:40:10Z

Which store in San Jose will they be in?

starwhite
2014-10-30T00:20:00Z

As long as they are a bit more friendlier than Arnold in the Terminator I think I could get used to them.