Guest
viperfour
2009-01-14T15:20:31Z

Seems that Seagate is having some problems with their 1 TB and 1.5 TB Drives. I have two of these 1 TB drives with the firmware SD15 in my current build and it so happens to be the ones they are having problems with. Sigh! But I have NOT experienced any problems with any of my drives. Just wanted to make people aware of this here so they would know.

Do you have a Seagate 1 TB or 1.5 TB HDD in your system?

If so, read this:
http://www.electronista.com/articles/09/01/13/seagate.barracuda.failures/

http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=3668

http://blogs.zdnet.com/storage/?p=369&tag=nl.e040

http://techreport.com/discussions.x/15863

I am reading where more people raiding them are having more problems than people that do not raid them. I do not understand why this is, but better to be safe than sorry by not raiding them.

I don't have mine raided or anything. So "hopefully" I either won't have any problems or it will be a while longer before I do and Seagate gets a fix to this issue before I have any problems with mine if mine is one of the ones with this problem. I have had mine since about June, July in that timeframe.

UPDATE!:
http://www.theinquirer.net/inquirer/news/374/1050374/seagate-barracudas-7200-11-failing

The Thailand made drives are the ones affected, BUT there is one confirmed drive made in China that has been reported as well. Both of mine are China made.

There are reports that the 500 GB drives are affected as well.

EDIT:  Seagate SATA 500 GB 7200.11 with firmware version SD15 are the ones I am reading about failing!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

EDIT: 1-16-2009: I just got off chat with Seagate and it is confirmed my two drives are affected. They told me that there should be a firmware update by Tuesday and to check back then as the firmware update should be ready by then. If you would like to try chat (it is the fastest way instead of trying to call them), then go here:
http://www.seagate.com/staticfiles/support/chat/supportchat_en.html

Chat Availability:

1AM - 6PM CDT (GMT -6)
Monday-Friday

8AM - 6PM CDT
(GMT -6)
Saturday, Sunday

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bob_on_the_cob
2009-01-14T16:06:16Z

It was my understanding that this was fixed? I'll do a little digging.

viperfour
2009-01-14T17:11:52Z

Nope, not fixed......yet.  Hopefully they do fix this soon.

There is "suppose" to be a firmware update, but the ones that are able to find it and done the firmware update have had the same problems by what I have been reading.

Marco C
2009-01-14T19:41:47Z

This appears to be a new round of bug.  I wonder if its a problem with the plant in Thailand, or if it really is specific to just the 1TB and 1.5TB drives.

viperfour
2009-01-14T21:16:55Z

Yes, this is the new round of the bug.

I don't know about the plant, "most" of the problem drives are the ones coming from the Thailand plant, but there is at least one "confirmed" one from China that I know of right now.  Both of mine are made in China, so I am hoping I don't have this problem myself.

As for specific to drives.  The 1 TB drives and the 1.5 TB drives "ARE" affected and there is even reports that the 500 GB drives are affected as well by what I have been reading.  I am also hearing (well, reading) that these drives (the 1 TB and 1.5 TB) in RAID setups are failing at an even higher rate for whatever reason.  I don't RAID my HDD's so that part I do not have to worry about.  [:D]

viperfour
2009-01-16T19:08:55Z

I just got off chat with Seagate and it is confirmed my two drives are affected. They told me that there should be a firmware update by Tuesday and to check back then as the firmware update should be ready by then. If you would like to try chat (it is the fastest way instead of trying to call them), then go here:
http://www.seagate.com/staticfiles/support/chat/supportchat_en.html

Chat Availability:

1AM - 6PM CDT (GMT -6)
Monday-Friday

8AM - 6PM CDT
(GMT -6)
Saturday, Sunday

I have added this to the first post as well, just so everyone keeps updated with this.

ice91785
2009-01-19T01:20:37Z

Moral of the story? Allow new sizes/interfaces to be in the market for a year or so .... never buy "the newest" to avoid bugs.

 

Second moral? If you buy a WD right now...you will be okay :p

viperfour
2009-01-19T02:14:13Z

ice91785 wrote:

Moral of the story? Allow new sizes/interfaces to be in the market for a year or so .... never buy "the newest" to avoid bugs.

 

Second moral? If you buy a WD right now...you will be okay :p

The first release Segate 1TB 7200.11 drives are fairing very well in this fiasco compared to the latest Seagate 1TB 7200.11 drives that have entered the market here recently in this case.  Meaning, my older drive (older now, but newer back then) which I bought both of my Seagate 7200.11 1TB Seagate's back in June/July 2008 time frame and made in China is lasting longer than the ones that people bought within the last 3 months time and were made in Thailand.  Some lasting no more than days or even weeks because of this firmware problem.  There are far more failures of the most recent release batch of these 1 TB Seagate drives than other Seagate 1 TB drives that have been in systems for a longer time period such as mine and made in China compared to the Thailand drives.  There goes your first moral of the story theory.

Even WD has had it fair share of HDD problems as well as I even had one die on me and that is one reason why I switched to Seagate with these drives I currently have.  WD has been having problems with current spin down and load count problems.  Who's to say WD doesn't have issues here even more in the next few months?  You can't say they won't and I can't say they will.  Moral of story, "ALL" HDD's have problems, old and new ones.

viperfour
2009-01-19T02:56:01Z

EDIT: 1-19-2009:  Download your firmware fix for your drives here:
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

WARNING:  Use these at your own risk!  If need be contact Seagate first before using these firmware's.  [:D] If your drive explodes, degrades, evaporates, turns to dust or dies it is not my fault.  [;)]